Why Lightwire
A career at Lightwire is more than just a job — it’s an opportunity to connect businesses and people. At Lightwire, we harness the power of connectivity to enable our staff, customers, and partners to do more. Join us to make a better connected world happen and accelerate your career.
Meet the team
When we celebrated our 15th birthday, we made a short video to give you a little bit of a feel for where we’ve come from, where we’re going, and the people within the business.
Here’s a collection of thoughts and experiences from the team.
our values
Technology is our means, humanity is our foundation. We embrace a set of values that power our results, shape our culture, and lead to strong relationships inside our company and out.
We care
We are focused on the best outcomes for our customers, communities, and team.
WE GROW AS PEOPLE
We foster and challenge a highly capable and motivated team to be a bit better every day.
WE ARE EXPERTS
We are a talented and collaborative team who work together to create smart and innovative solutions.
WE CAN DO IT
No problem is too big. We are trustworthy, resourceful problem solvers who get the job done.
get taken care of
By joining Lightwire, you become part of a humble, hungry, driven and relentlessly customer focused team. The amazing experience we provide our customers doesn’t happen by accident, it comes as the result of coordinated training and the delivery of targeted wellness initiatives.
Includes an in-house gym (or reimbursement for remote workers), wellness sessions, and Personal Trainer & Wellbeing Coordinator. We offer a 45-minute weekly wellness session to encourage activities and coaching that will support the health and wellbeing of our team (this relays to both physical and mental health).
A quarterly allowance to encourage employees to take ownership of their wellbeing so they can be their best self both personally and professionally, and create new life-long wellbeing habits.
Different people have different work-ons and areas of interest. We recognise that soft skills and technical expertise are important and as such we offer opportunities to grow in both areas.
Our generous training and development budget allows for a tailored approach for each of our team members. Our department managers and People & Culture team will assist you to design and implement a learning structure that gets you ahead.
We understand that a 9–5 job can be a juggle. So to make things easier for our team, we consider flexible working arrangements to create a work + life fit that works for each individual, as well as the Company. How do we achieve this? We trust our team.
We provide all the setup you need to have an effective home office – it also fits in with our work from anywhere, and flexible working hours philosophy – sometimes you just need to be able to work from home for a variety of reasons – like family!
An unlimited home internet connection is available to our team from the best provider in town (Lightwire of course!).
For A players, we recognise that taking that first big step and committing to buying your own home is a big deal, we help with a one-off contribution (up to $7,500) to your deposit.
The best work place?
Disclaimer, we don’t have a fussball or ping-pong table, but we do have a program that adds real benefits that create genuine wellbeing to the team.
At Lightwire we strive to understand the needs of our people and aligning our efforts with these to ensure every team member feels valued for the contribution they make.
Once someone joins the Lightwire team, they rarely leave.
What career progression looks like
Great careers don’t happen by accident. Over the years, many of Lightwire’s team members have found their careers take off as they grew with the business.
Here are examples from the team detailing their professional journeys within Lightwire.
Lightwire's recruiting process
The recruitment process might differ per role. Below is a rough guideline on what you can expect when you apply.
join Lightwire
Job opening or not, we’re always keen to hear from talented people who believe they have something unique to contribute to Lightwire or our partners and clients.
Lightwire is actively looking for the following;
As our Senior Marketer, you’ll be the architect of campaigns that don’t just reach but deeply engage our partners in New Zealand and Australia. Your mission? To use your analytical prowess and creative genius to spearhead marketing initiatives that supercharge sales and partner engagement.
This is your chance to play a pivotal role in shaping the future of MSPs and telcos across two nations, driving productivity and profitability through data-driven insights and an unwavering commitment to excellence.
If you’re not familiar with Lightwire… we provide telecommunication services across New Zealand and Australia and are the largest independent wireless internet service provider in NZ. The details on our business brand can be found at Lightwirebusiness.com and our rural brand at Lightwire.co.nz.
What you’ll be doing:
Creative & Design Mastery: Elevate our brand with stunning assets and cross-platform designs that aren’t just visually appealing but strategically brilliant. From promo materials to sales enablement tools, you’ll be able to create or coordinate design projects to ensure our visual identity captivates and converts.
Content Leadership: Be the voice of Lightwire, crafting long-form content and organic social media narratives that showcase our dedication and drive value for our partners. Your storytelling will forge deeper connections and spotlight our innovations.
Engagement Expertise: Get close to our key partners to understand their challenges in curating bespoke newsletters and communication strategies, personalising the Lightwire experience for every partner. Your campaigns will engage and wow to foster loyalty that’s driving our growth.
Product Maestro: Bridge the technical world of our products and network designs with our partners’ needs, translating complex product portfolios and specs into engaging, understandable narratives.
Social Media Sorcerer: Build a strategy around LinkedIn to execute your content prowess and showcase our awesome teams, work and engagement with our partners in a way that makes Lightwire hard to miss.
Web Wizardry: Take command of our digital platforms. Optimise our website for an unmatched user experience and SEO supremacy. Your efforts will ensure that Lightwire gets found and stands out.
Collaborative Champion: Unite with our stellar teams to align marketing and sales strategies with our ambitious goals. You’ll be the cornerstone in our efforts to spotlight our technological advancements and celebrate our successes with our partners.
While a bachelor’s degree in marketing or a related field is preferred, it is not required.
As for qualifications for this role, ideal candidates will possess:
- Proven experience in B2B or channel (partner) marketing and content creation.
- Strong analytical skills and experience with marketing metrics and reporting.
- Excellent copywriting and collaboration skills with a strong eye for design and creativity
- Strong project and time management skills.
Join Us and Shape the Future
We’re looking for a doer, so if you’re eager to leave your mark on the telco industry and thrive in a role where your creative and analytical skills can truly shine, combined with an ability to execute your ideas, we’re your stage.
Here, innovation meets impact, and we’re excited for you to be part of our journey to connect, empower, and deliver connectivity across New Zealand and Australia and grow with us.
Please note that on this occasion we are only accepting applications from New Zealand Residents or those with a resident visa.
What’s next?
If you are interested in this role and meet the above requirements, then please apply online today. We start considering applications as soon as they arrive so encourage you to apply early.
Please note that on this occasion we are only accepting applications from New Zealand Residents or those with a Resident Visa.
Lightwire is dedicated to delivering fast & reliable rural broadband across the Waikato & Bay of Plenty regions. We are passionate about our customers and ensuring they have a great experience at every step of their journey.
This is a full-time position with competitive compensation and benefits packages. If you are passionate about the customer experience and are excited about the opportunity to make a positive impact in rural communities, we encourage you to apply.
What you’ll be doing?
Working as part of Lightwire’s NOC Team (Network Operations Centre) this exciting opportunity will see you responsible for providing an outstanding customer experience through handling and resolving customer queries within designated service level agreement timeframes. Our Rural Support Specialists are the first port of call for all sales & account-related enquiries and are responsible for supporting Lightwire customers with all their account needs.
Your passion for supporting and upholding the best customer experience will be at the core of everything you do. We have an awesome customer base spanning across the Waikato and Bay of Plenty, and a strong reputation for the authentic customer service we deliver. A key part behind this is attitude and having a team of down-to-earth, caring, and passionate professionals – does this sound like you?
With endless support and room to grow, you will be surrounded by like-minded professionals who aspire to create the best place to work and provide the best service to our customers.
With experience in a customer service/sales support-like role, you will be working with new and existing customers through an array of channels, including web chat, phone, and email.
Key responsibilities within this role include:
- Timely handling of sales-related requests
- Validation and allocation of received orders
- Billing accuracy – handling payment queries
Why Lightwire?
We strive to be the foundation from which great things happen. Lightwire provides the building blocks on which our partners build their success, we bring internet to areas where there was none, and we enable our staff to flourish professionally. We work to ensure that each member of our Team feels appreciated for the hard work and value that they bring to our Team.
Some of the benefits of working at Lightwire:
- Extensive wellbeing programme
- Wellness allowance
- Clothing allowance
- Free home internet connection
- Top quartile salaries
- Flexibility
- Kiwisaver 4%
- Team & Family events
If you’re not familiar with Lightwire… we provide telecommunication services across New Zealand and Australia and are the largest independent wireless internet service provider in NZ.
What you’ll need to qualify for this role?
We are looking for a self-motivated individual who understands the significance of delivering outstanding customer service. We seek someone with a growth mindset, capable of working both in a team and autonomously, and who takes initiative in their tasks. A self-starter committed to exceeding customer expectations and driving continuous improvement.
Alongside this you will need;
- Minimum of 1 years’ experience in a customer service role
- Excellent time management skills
- Excellent communication skills, written and verbal.
- Computer literacy – MS Office
- A proactive approach to problem-solving
- A strong commitment to customer satisfaction
- Adaptability and flexibility in a dynamic work environment
What’s next?
If you are interested in this role and meet the above requirements, then please apply online today. We start considering applications as soon as they arrive so encourage you to apply early.
Please note that on this occasion we are only accepting applications from New Zealand Residents, or those with a Residents Visa.
Lightwire is responsible for providing the rural communities of Waikato & Bay of Plenty with fast, reliable rural broadband. We are looking for a Field Service Technician who thrives in a fast-paced environment and delivers a premium service to their customers.
If you are passionate about the customer experience and are excited about the opportunity to make a positive impact in rural communities, we encourage you to apply.
Lightwire currently supports 8000+ rural customers across the Waikato and Bay of Plenty and has some ambitious growth goals for our reputable services. This opportunity with Lightwire will see you installing and maintaining customer premise equipment (CPE) across our growing customer base and Impressing customers with first-call service and support.
What you’ll be doing?
You’ll be part of our Field Service Team assisting with all physical aspects of installing and maintaining the various networks that Lightwire operates.
Field Service Technicians are the “face” of Lightwire and interact directly with customers on a day-to-day basis. With a can-do mindset, you will be working independently in the Bay of Plenty. We place a big focus on our team feeling connected and will ensure you are equipped with the best tools, training, and team to get the job done well.
Key responsibilities within this role include:
- Installation and maintenance of Customer Premise Equipment (CPE) at customer locations on networks that the company operates in.
- Diagnose and rectify customer connection problems on networks that the company operates.
- Potential to be trained and involved in tower site builds and tower upgrades across our network.
Why Lightwire?
We strive to be the foundation from which great things happen. Lightwire provides the building blocks on which our partners build their success, we bring internet to areas where there was none, and we enable our staff to flourish professionally. We work to ensure that each member of our Team feels appreciated for the hard work and value that they bring to our Team – take a look for yourself at some of our unique Employee Benefits: Staff benefits and how to keep them aligned | Lightwire Business.
If you’re not familiar with Lightwire… we provide telecommunication services across New Zealand and Australia and are the largest independent wireless internet service provider in NZ. The details for our business brand can be found at Lightwirebusiness.com and our rural brand at Lightwire.co.nz
What you’ll need to qualify for this role?
- Excellent communication skills, written and verbal.
- Comfortable working at height with a good understanding of fall restraint and fall arrest systems.
- A working understanding of health and safety management practices including identifying hazards and putting appropriate controls in place.
- Full Drivers Licence.
- Good physical strength (some heavy lifting and digging could be required, working on roofs, in roof cavities and underfloor cavities)
- Able to Independently operate while making the area your own (with full support being available of course)
- A need for flexibility, both with working outside of normal office hours and in meeting the requirements of the position.
While the following qualities would come in handy, they are not required & full training will be provided regardless.
- A good understanding of New Zealand’s telecommunications industry practices, products and services.
- Experience working on communications towers and installing wireless equipment.
- A good understanding of basic DC power systems including solar-powered systems.
- Previous occupations such as television installers/sound installers/data cabler
What’s next?
If you are interested in this role and meet the above requirements, then please apply online today. We start considering applications as soon as they arrive so encourage you to apply early.
Please note that on this occasion we are only accepting applications from New Zealand Residents, or those with a Residents Visa.
NOC Cadetship Program
After 6 months with Lightwire, Network Operations Centre (NOC) team members are invited to join our Cadetship program which runs for a 2 year period. During that time you will learn new skills, are presented with opportunities to grow professionally, and are mentored in an area of their interest.
The NOC Cadetship program is here to;
- Create opportunities for up-skilling in an area interest
- Recognise talent and reward it with opportunities
- Increase knowledge to ensure the best customer outcomes
- Set NOC members up to succeed at Lightwire or elsewhere
What your first
months will look like
Alongside ensuring candidates are the right fit for Lightwire, we are aggressively transparent about what it’s like to work for Lightwire – knowing that there’s nothing worse than joining a company to find out months later that what you thought you were signing up for hasn’t lined up as expected.
We want to ensure candidates fully understand the work they will be doing, and how we operate as individuals, a team, and a company.
Here’s what you can expect throughout your first month working for Lightwire.
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