Great connectivity starts with great people.

Why Lightwire

A career at Lightwire is more than just a job — it’s an opportunity to connect businesses and people. At Lightwire, we harness the power of connectivity to enable our staff, customers, and partners to do more. Join us to make a better connected world happen and accelerate your career.

Meet the team

When we celebrated our 15th birthday, we made a short video to give you a little bit of a feel for where we’ve come from, where we’re going, and the people within the business.

Here’s a collection of thoughts and experiences from the team.  

our values

Technology is our means, humanity is our foundation. We embrace a set of values that power our results, shape our culture, and lead to strong relationships inside our company and out.

We care

We are focused on the best outcomes for our customers, communities, and team.


We foster and challenge a highly capable and motivated team to be a bit better every day.


We are a talented and collaborative team who work together to create smart and innovative solutions.


No problem is too big. We are trustworthy, resourceful problem solvers who get the job done.

get taken care of

By joining Lightwire, you become part of a humble, hungry, driven and relentlessly customer focused team. The amazing experience we provide our customers doesn’t happen by accident, it comes as the result of coordinated training and the delivery of targeted wellness initiatives.

Includes an in-house gym (or reimbursement for remote workers), wellness sessions, and Personal Trainer & Wellbeing Coordinator. We offer a 45-minute weekly wellness session to encourage activities and coaching that will support the health and wellbeing of our team (this relays to both physical and mental health).

A quarterly allowance to encourage employees to take ownership of their wellbeing so they can be their best self both personally and professionally, and create new life-long wellbeing habits. 

Different people have different work-ons and areas of interest. We recognise that soft skills and technical expertise are important and as such we offer opportunities to grow in both areas.

Our generous training and development budget allows for a tailored approach for each of our team members. Our department managers and People & Culture team will assist you to design and implement a learning structure that gets you ahead.

We understand that a 9–5 job can be a juggle. So to make things easier for our team, we consider flexible working arrangements to create a work + life fit that works for each individual, as well as the Company. How do we achieve this? We trust our team.

We provide all the setup you need to have an effective home office – it also fits in with our work from anywhere, and flexible working hours philosophy  – sometimes you just need to be able to work from home for a variety of reasons – like family!

An unlimited home internet connection is available to our team from the best provider in town (Lightwire of course!). 

For A players, we recognise that taking that first big step and committing to buying your own home is a big deal, we help with a one-off contribution (up to $7,500) to your deposit.

Lightwire Employee NPS

The best work place?

Disclaimer, we don’t have a fussball or ping-pong table, but we do have a program that adds real benefits that create genuine wellbeing to the team.

At Lightwire we strive to understand the needs of our people and aligning our efforts with these to ensure every team member feels valued for the contribution they make. 

Once someone joins the Lightwire team, they rarely leave.

What career progression looks like

Great careers don’t happen by accident. Over the years, many of Lightwire’s team members have found their careers take off as they grew with the business.

Here are examples from the team detailing their professional journeys within Lightwire.

Lightwire's recruiting process

The recruitment process might differ per role. Below is a rough guideline on what you can expect when you apply.

Lightwire recruitment process vertical
recruitment process

join Lightwire

Job opening or not, we’re always keen to hear from talented people who believe they have something unique to contribute to Lightwire or our partners and clients.

Lightwire is actively looking for the following;

Due to an internal promotion, Lightwire is on the hunt for a keen individual to join our NOC (Network Operating Centre) Senior Technical Support Team based in Hamilton. In this role, you will deliver top-tier customer support, handle system troubleshooting and maintenance, and having a keen interest or experience in 3CX/Voice Platforms would be a valuable asset.

If you’re not familiar with Lightwire… we provide telecommunication services across New Zealand and Australia and are the largest independent wireless internet service provider in NZ. The details on our business brand can be found at and our rural brand at


But what does this really look like? A few things to expect in the day of the life of our Senior Technical Support at Lightwire……..

Working as part of Lightwire’s NOC Team, our Senior Technical Support have a rewarding opportunity as the voice of Lightwire to ensure our customer’s issues are resolved quickly, whilst creating a memorable customer experience.

With proven experience in diagnosing and troubleshooting ISP technical issues, you will be working with rural and business customers through an array of channels, including web chat, phone, and email.

Our Senior Technical Support are results-driven, solution-orientated and demonstrate thorough communication skills. Passionate about internet and communication technology, our Senior Technical Support have a people-first mentality to reflect the value that we seek to provide to our customers.


Key responsibilities within this role include:  

  • Customer network troubleshooting.
  • Support and provisioning of customer voice solutions such as 3CX, Microsoft Teams Trunks / SIP Trunks.
  • Managed hardware configuration and support with hardware vendors such as Fortigate, Ubiquiti, Juniper, Cradlepoint, Mikrotik and Yealink. Though previous experience with these vendors is not a requirement.
  • Validate bespoke service delivery options such as LAN / WAN Extensions.
  • Monitor, address or escalate rural network outages.
  • Support with investigating and implementing changes to improve our customer experience.
  • Participate in the NOC On-Call Roster, ensuring the health, reliability, and availability of our network (more details to be provided, but on average this is every 6-weeks)


Why Lightwire?  

We strive to be the foundation from which great things happen. Lightwire provides the building blocks on which our partners build their success, we bring internet to areas where there was none, and we enable our staff to flourish professionally.  We work to ensure that each member of our Team feels appreciated for the hard work and value that they bring to our Team – check out some of our unique employee benefits –

Staff benefits and how to keep them aligned

To sustain this success and create meaningful experiences for our people, we have developed a NOC (Network Operating Centre) Team Cadetship. The programme is designed to expose Technical Support to different departments across the business and enable them to identify pathways which they want to explore further – i.e. aspirations to become a Dev Engineer, Cyber Security Engineer, or a Network Engineer. Our mission is to accelerate the rate at which our emerging engineers gain skills and experience, to create clear career pathways, and where possible, see those pathways navigated after a 2–3-year period working as part of our NOC Team. Follow this link to read more about our NOC cadetship:


What you’ll need to qualify for this role?

Our ideal candidate would have:

  • 2-5 years’ experience in a help desk role for an ISP/MSP
  • Experience dealing with business customers/high-value customers.
  • Excellent written and verbal communication and understanding.
  • Technical abilities; basic knowledge and interest in computers, their operating systems, internet applications and basic networking.
  • Proven experience in diagnosing and resolving technical issues.
  • Demonstrate maturity and excellent time management skills.
  • Preferred but not required: Experience in 3CX/Voice Solutions.

What’s next? 

If you are interested in this role and meet the above requirements, then please apply online today.  We start considering applications as soon as they arrive so encourage you to apply early.

Please note that on this occasion we are only accepting applications from New Zealand Residents or those with a Resident Visa

Careers at Lightwire

NOC Cadetship Program

After 6 months with Lightwire, Network Operations Centre (NOC) team members are invited to join our Cadetship program which runs for a 2 year period. During that time you will learn new skills, are presented with opportunities to grow professionally, and are mentored in an area of their interest. 

The NOC Cadetship program is here to;

What your first
months will look like

Alongside ensuring candidates are the right fit for Lightwire, we are aggressively transparent about what it’s like to work for Lightwire – knowing that there’s nothing worse than joining a company to find out months later that what you thought you were signing up for hasn’t lined up as expected.

We want to ensure candidates fully understand the work they will be doing, and how we operate as individuals, a team, and a company.

Here’s what you can expect throughout your first month working for Lightwire.

Click image above to enlarge