Careers

Great connectivity starts with great people.

Why Lightwire

A career at Lightwire is more than just a job — it’s an opportunity to connect businesses and people. At Lightwire, we harness the power of connectivity to enable our staff, customers, and partners to do more. Join us to make a better connected world happen and accelerate your career.

Meet the team

A couple of months ago we celebrated our 15th birthday. And to give you a little bit of a feel for where we’ve come from, where we’re going, and the people within the business. Here’s a collection of thoughts and experiences from the team.  

our values

Technology is our means, humanity is our foundation. We embrace a set of values that power our results, shape our culture, and lead to strong relationships inside our company and out.

We care

We are focused on the best outcomes for our customers, communities, and team.

WE GROW AS PEOPLE

We foster and challenge a highly capable and motivated team to be a bit better every day.

WE ARE EXPERTS

We are a talented and collaborative team who work together to create smart and innovative solutions.

WE CAN DO IT

No problem is too big. We are trustworthy, resourceful problem solvers who get the job done.

get taken care of

By joining Lightwire, you become part of a humble, hungry, driven and relentlessly customer focused team. The amazing experience we provide our customers doesn’t happen by accident, it comes as the result of coordinated training and the delivery of targeted wellness initiatives.

Includes an in-house gym (or reimbursement for remote workers), wellness sessions, and Personal Trainer & Wellbeing Coordinator. We offer a 45-minute weekly wellness session to encourage activities and coaching that will support the health and wellbeing of our team (this relays to both physical and mental health).

A quarterly allowance to encourage employees to take ownership of their wellbeing so they can be their best self both personally and professionally, and create new life-long wellbeing habits. 

Different people have different work-ons and areas of interest. We recognise that soft skills and technical expertise are important and as such we offer opportunities to grow in both areas.

Our generous training and development budget allows for a tailored approach for each of our team members. Our department managers and People & Culture team will assist you to design and implement a learning structure that gets you ahead.

We understand that a 9–5 job can be a juggle. So to make things easier for our team, we consider flexible working arrangements to create a work + life fit that works for each individual, as well as the Company. How do we achieve this? We trust our team.

We provide all the setup you need to have an effective home office – it also fits in with our work from anywhere, and flexible working hours philosophy  – sometimes you just need to be able to work from home for a variety of reasons – like family!

An unlimited home internet connection is available to our team from the best provider in town (Lightwire of course!). 

For A players, we recognise that taking that first big step and committing to buying your own home is a big deal, we help with a one-off contribution (up to $7,500) to your deposit.

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Lightwire Employee NPS

The best work place?

Disclaimer, we don’t have a fussball or ping-pong table, but we do have a program that adds real benefits that create genuine wellbeing to the team.

At Lightwire we strive to understand the needs of our people and aligning our efforts with these to ensure every team member feels valued for the contribution they make. 

Once someone joins the Lightwire team, they rarely leave.

What career progression looks like

Great careers don’t happen by accident. Over the years many of Lightwire’s team members have found their careers take off as they grew with the business.

Here are examples from the team detailing their professional journeys within Lightwire.

Lightwire's recruiting process

The recruitment process might differ per role. Below is a rough guideline on what you can expect when you apply.

Lightwire recruitment process vertical
recruitment process

join us

Job opening or not, we’re always keen to hear from talented people who believe they have something unique to contribute to Lightwire or our partners and clients.

Lightwire is actively looking for the following;

Lightwire have added over 1,500 services in the last 12 months, so are scaling up our team to ensure we can continue to provide an amazing customer experience as we grow. To fill our 3rd and 4th newly created roles, we are on the hunt for two keen individuals to join our NOC team (Network Operating Centre) as Assurance Specialists. This role will see you provide an excellent level of customer support, undertake system troubleshooting and maintenance as well as have a keen interest to learn all requirements of new site equipment installations. 

Whether you are an upcoming/recent IT graduate or in a similar role, we are looking for two individuals who have the attitude to want to learn and to be part of something more. 

We want our people to grow with Lightwire and invest heavily in our people’s development, happiness and wellbeing. To truly deliver on developing our people, we have created a NOC Cadetship. The programme is designed to expose our NOC team to different departments across the business within their first year, and enable them to distinguish pathways they want to explore further – for example, truly understanding what ‘a day in the life’ of a Dev Engineer, Cyber Security Engineer, or possibly a Network Engineer might look like. Our mission is to accelerate the rate at which our emerging engineers gain relevant skills and experience, and where possible, see those pathways navigated after a 2-year period working as part of our NOC Team. Follow this link to read more about our NOC cadetship: https://www.lightwire.co/careers/#NOCcadetship

 

What you’ll be doing?

Working as part of Lightwire’s NOC Team, our support staff have a rewarding opportunity as the voice of Lightwire to ensure our customers issues are resolved quickly, whilst creating a memorable customer experience. 

Working from our award-winning Head Office in Hamilton, you will work alongside like-minded individuals who are driven by solutions and success. Our culture has a strong focus around people and this role represents a great opportunity for the right person to gain a multi-discipline grounding in the industry as a springboard to career advancement. 

With experience in diagnosing and troubleshooting ISP technical issues, you will be working with rural and business customers through an array of channels, including web chat, phone, and email. Key responsibilities within this role include: 

  • Take ownership, investigate, and resolve customer support tickets.
  • Support and provisioning of customer voice solutions such as 3CX, Microsoft Teams Trunks / SIP Trunks.
  • Managed hardware configuration and support with hardware vendors such as Fortigate, Ubiquiti, Juniper, Cradlepoint, Mikrotik and Yealink.
  • Validate bespoke service delivery options such as LAN / WAN Extensions.
  • Monitor, address or escalate rural network outages.
  • Support with investigating and implementing changes to improve our customer experience.
  • Participate in the NOC On-Call Roster, ensuring the health, reliability and availability of our network (more details to be provided, but on average this is every 6-weeks

This role will be full-time (40 hours per week) working Monday-Friday 1.00 pm to 9.00 pm with the flexibility to work a weekend day if need be. 

 

Why Lightwire?

We strive to be the foundation from which great things happen. Lightwire provides the building blocks on which our partners build their success, we bring internet to areas where there was none, and we enable our staff to flourish professionally. We work to ensure that each member of our Team feels appreciated for the hard work and value that they bring to our Team – take a look for yourself at some of our unique employee benefits

If you’re not familiar with Lightwire… we provide telecommunication services across New Zealand and Australia and are the largest independent wireless internet service provider in NZ. The detail on our brand can be found here: https://www.lightwire.co/

 

What you’ll need to qualify for this role?

We are looking for a self-motivated professional who has a passion for technology. Alongside this you will need; 

  • Excellent written and verbal communication and understanding.
  • Proven experience in diagnosing and resolving technical issues
  • Technical abilities; a basic knowledge and interest in computers, their operating systems, internet applications and basic networking.
  • Restricted or full Drivers Licence.

 

What’s next?

If you are interested in this role and meet the above requirements, then please apply online today.  We start considering applications as soon as they arrive so encourage you to apply early.

Please note that on this occasion we are only accepting applications from New Zealand Residents, or those with a Residents Visa.

Working across the LondonGreen Group, this is a hands-on role supporting the health, safety and wellbeing functions of our group entities including Lightwire Limited and IT Partners Limited. 

 Operating in a space of coordinating, advising, and risk management, this role presents an exciting opportunity for a Health & Safety Coordinator who is looking to work with a team where Health & Safety is truly valued by the team and more than just a tick box.

 Our H&S Coordinator will be responsible for owning the day-to-day management of our H&S operations. We envision this role partnering with our people and ensuring that they have the right training, knowledge, tools and systems to make informed decisions to keep themselves and others safe. We also strive to keep H&S simple through driving a culture where H&S comes subconsciously to our people.

What you’ll be doing?

Working closely with Lightwire’s Head of Rural and LondonGreen’s People & Culture Lead, you will play a key role in leading the Group’s Health and Safety Team through the overall ownership of our Health & Safety Management Systems (HSMS) and activities. Providing a strategic eye across all things H&S, we are looking for insights and proactive action towards the risks that our people are exposed to.  

This role will work with the Team in understanding, developing and optimising efficient, practical and effective solutions to mitigate our critical risks and support safe work practices. We place an emphasis on ‘working with the team’, and expect this role to take a deep dive into the needs of our team and the essence of practical H&S systems. 

While the role will support aspects of H&S across the Group, a large portion of time will be spent working alongside Lightwire’s Rural Field Team; a team that presents a number of critical risks to our people. 

Key responsibilities within this role include: 

  • Health & Safety Management System Compliance – Ownership to uphold compliance against our HSMS, through regular audits and continuous improvements.
  • Annual H&S Objectives – Identify, lead and deliver annual, quarterly and adhoc H&S objectives.
  • Hazard and Risk Management – Manage the near miss, identified hazard, and accident reporting process, while looking for opportunities to mitigate critical risks.
  • Process Development – Develop, implement, and promote robust and practical Health & Safety solutions, whilst looking for continuous improvements.
  • Culture enhancements – Maintain and promote the Health and Safety culture across the LondonGreen Group.
  • Training – Identify and coordinate health and safety related training, and opportunities to educate the Team on health and safety related topics.
  • Health & Safety Team Leadership – Within the cross-functional working teams, you will lead the Field Teams and H&S Team meetings that occur both bi-weekly and monthly.

 

Why LondonGreen?

LondonGreen Group consists of IT Partners and Lightwire, in which this role will self-manage their time across. In case you’re not familiar with the group entities… IT Partners provides IT support for mid-sized businesses based in the Waikato whom have growth aspirations, and Lightwire is an ISP provider who supplies Rural internet across the Waikato and BOP and Business internet across NZ and Aus. Our group headcount currently sits at 110 employees, and premises throughout Hamilton and within the Gold Coast. 

We aspire to be an employer of choice through working with the best, providing opportunities for our Team to do extraordinary things, and work to ensure that each member of our Team feels appreciated for the hard work and value that they bring to our organisation. To read about our extensive employee benefits take a look at our blog: https://lightwirebusiness.com/blog/staff-benefits-and-how-to-keep-them-aligned/ 

 

What you’ll need to qualify for this role?

The successful candidate will be results-driven, solution-orientated and display effective communication skills – both verbal and written. We realise the scope of this role has the potential to relate with both H&S coordinator and managerial skillsets, we would love to have a chat either way;

  • Minimum of 2 years’ experience in a hands-on workplace Health and Safety role; ideal candidate will offer experience in H&S leadership providing direction to wider H&S stakeholders (however this is not necessary).
  • Qualification/s in Workplace / Occupational Health and Safety.
  • Understanding and proven experience in H&S legislations, policies and procedures.
  • Proficient in Microsoft Office suite.
  • Full Drivers Licence.

 

What’s next?

If you are interested in this role and meet the above requirements, then please apply online today. We start considering applications as soon as they arrive so encourage you to apply early.

Please note that on this occasion we are only accepting applications from New Zealand Residents, or those with a Residents Visa.

Lightwire is on the hunt for a keen individual to join our NOC team as a Senior Assurance Specialist, you will provide an excellent level of customer support, undertake system troubleshooting and maintenance as well as have a keen interest to learn all requirements of new site equipment installations. 

We are looking for an individual who has the attitude to want to learn and to be part of something more.  We want our people to grow with Lightwire, and invest heavily in our people’s development, happiness and wellbeing – to toot our own horn, a number of our Team Leads, Developers, and Network Engineers joined Lightwire in this role and have grown to where they are today.  How many other companies can celebrate that!

We’re pretty proud of the success stories we have here at Lightwire, and the incredible engineers and leaders that have developed from ambitious graduates who joined us as Assurance Specialists.

To sustain this success and create meaningful experiences for our people, we have developed a NOC (Network Operating Centre) Team Cadetship. The programme is designed to expose Assurance / Senior Assurance Specialists to different departments across the business, and enable them to identify pathways which they want to explore further – i.e. aspirations to become a Dev Engineer, Cyber Security Engineer, or a Network Engineer. Our mission is to accelerate the rate at which our emerging engineers gain skills and experience, to create clear career pathways, and where possible, see those pathways navigated after a 2-3 year period working as part of our NOC Team.

 

What you’ll be doing?

Working as part of Lightwire’s NOC Team, our Senior Assurance Specialists have a rewarding opportunity as the voice of Lightwire to ensure our customers issues are resolved quickly, whilst creating a memorable customer experience. 

Our Senior Assurance Specialists are results-driven, solution-orientated and demonstrate thorough communication skills. Passionate about internet and communication technology, our Senior Assurance Specialists have a people-first mentality to reflect the value that we seek to provide to our customers. 

With experience in diagnosing and troubleshooting ISP technical issues, you will be working with rural and business customers through an array of channels, including web chat, phone, and email. Key responsibilities within this role include: 

  • Complex customer network troubleshooting.
  • Support and provisioning of customer voice solutions such as 3CX, Microsoft Teams Trunks / SIP Trunks.
  • Managed hardware configuration and support with hardware vendors such as Fortigate, Ubiquiti, Juniper, Cradlepoint, Mikrotik and Yealink.
  • Validate bespoke service delivery options such as LAN / WAN Extensions.
  • Monitor, address or escalate rural network outages.
  • Support with investigating and implementing changes to improve our customer experience.
  • Participate in the NOC On-Call Roster, ensuring the health, reliability and availability of our network (more details to be provided, but on average this is every 6-weeks

 

Why Lightwire?

We strive to be the foundation from which great things happen. Lightwire provides the building blocks on which our partners build their success, we bring internet to areas where there was none, and we enable our staff to flourish professionally. We work to ensure that each member of our Team feels appreciated for the hard work and value that they bring to our Team.

If you’re not familiar with Lightwire… we provide telecommunication services across New Zealand and Australia and are the largest independent wireless internet service provider in NZ. The detail on our business brand can be found at Lightwirebusiness.com and our rural brand at Lightwire.co.nz

 

What you’ll need to qualify for this role?

We are looking for a self-motivated professional who has a proven sales track record and a passion for technology.  Alongside this you will need; 

  • Excellent written and verbal communication and understanding.
  • Proven experience in diagnosing and resolving technical issues
  • Technical abilities; a basic knowledge and interest in computers, their operating systems, internet applications and basic networking.
  • Restricted or Full Drivers Licence.

 

What’s next?

If you are interested in this role and meet the above requirements, then please apply online today.  We start considering applications as soon as they arrive so encourage you to apply early.

Please note that on this occasion we are only accepting applications from Australian Residents, or those with a Residents Visa.

 

To support the growth of Lightwire, we are looking for a Channel focused Business Development & Account Manager who fosters a growth mindset both personally and professionally, is passionate about technology, and driven by building strong relationships.   We have ambitious growth goals and are looking for an experienced BDM (ideally experience working in Telco / Info Tech) to join our business team to help us achieve these goals through partnering with like-minded clients to provide solutions for their customers.   

 

What you’ll be doing? 

Working as part of Lightwire’s Business Sales Team, this rewarding opportunity will see you engaging online and in-person with potential and existing clients. With clients across Australia and New Zealand, your focus will be on growing and retaining clients in Victoria, along with SA / WA / ACT / TAS.  

With experience in a B2B environment, you will be developing partnerships to sell services such as NZ and AU Data Service (UFB, Hyper fibre, NBN, Dark Fibre, Enterprise Ethernet, etc), managed hardware (FortiGate, Yealink, Jabra and Juniper), Transit, MPLS and SD-WAN’s and Voice services (SIP, Hosted 3CX, Microsoft Teams Phone etc).  

Creating and maintaining a network of active partners is key as Lightwire focuses largely on a channel-based sales strategy.   

We pride ourselves on our service, so the ability to provide fast and accurate information to our partners is key.  Our clients see us as an extension of their business, and we are key to their success, so you will need to be motivated by the idea of providing the foundations for their success.  

To foster these strong relationships with our clients and partners, we focus on opportunities to add value, and a key way to do this is through excellent pre-sales engagement. You will form part of a team that prides itself on its in-depth product knowledge and its work in educating clients/partners and advocating for feedback and solutions to enhance the client experience.   

Key responsibilities within this role include:  

  • Business Development – proactively market Lightwire Business, winning new business from both new and existing clients.  
  • Account Management – create and manage strong client relationships through building client satisfaction, retention and profitability. 

 

Why Lightwire? 

We strive to be the foundation from which great things happen. Lightwire provides the building blocks on which our partners build their success, we bring internet to areas where there was none, and we enable our staff to flourish professionally.  

We work to ensure that each member of our Team feels appreciated for the hard work and value that they bring to our Team – take a look for yourself at some of our unique employee benefits.

If you’re not familiar with Lightwire… we provide telecommunication services across New Zealand and Australia and are the largest independent wireless internet service provider in NZ. The detail on our business brand can be found at Lightwirebusiness.com and our rural brand at Lightwire.co.nz 

 

What you’ll need to qualify for this role? 

We are looking for a self-motivated professional who has a proven sales track record and a passion for technology.  Alongside this you will need; 

  • Minimum of 3 years of Business Development / Sales experience in a B2B environment. 
  • Industry experience in Telecommunication or Managed Service Provider is a distinct advantage. 
  • Excellent interpersonal communication skills, you need to be interested in technology and be driven to learn about the telecommunication space.
  • Excellent communication skills, written and verbal.  
  • Willingness to travel as required to sell effectively into multiple regions. A drivers licence is also a requirement.  
  • A need for flexibility, both in relation to working outside of normal office hours and in meeting the requirements of the position. 

 

What’s next? 

If you are interested in this role and meet the above requirements, then please apply online today.  We start considering applications as soon as they arrive so encourage you to apply early. 

Please note that on this occasion we are only accepting applications from New Zealand and Australian Residents, or those with a Residents Visa. 

Careers at Lightwire

NOC Cadetship Program

After 6 months with Lightwire, Network Operations Centre (NOC) team members are invited to join our Cadetship program which runs for a 2 year period. During that time you will learn new skills, are presented with opportunities to grow professionally, and are mentored in an area of their interest. 

The NOC Cadetship program is here to;

What your first
months will look like

Alongside ensuring candidates are the right fit for Lightwire, we are aggressively transparent about what it’s like to work for Lightwire – knowing that there’s nothing worse than joining a company to find out months later that what you thought you were signing up for hasn’t lined up as expected.

We want to ensure candidates fully understand the work they will be doing, and how we operate as individuals, a team, and a company.

Here’s what you can expect throughout your first month working for Lightwire.

Click image above to enlarge