Win a year of free internet

Terms & Conditions

1. The Home Customer Survey 2026 Prize Draw (the Promotion) is run by Lightwire Limited (Lightwire), a New Zealand registered company.

2. The Promotion runs from 12:00am on [day, date] 2026 to 11:59pm on [day, date] 2026 (the Promotion Period).

3. These terms and conditions (the Terms) apply to the Promotion. By entering, entrants accept these Terms.

4. The Promotion is open to Lightwire Home customers who:
a) are aged 18 years or over and live in New Zealand;
b) hold an active Lightwire residential internet account, both when they enter and on the draw date; and
c) received an invitation to complete the Lightwire Home Customer Survey 2026 (the Survey).
Employees and contractors of Lightwire, and their immediate family members, cannot enter.

5. To enter, an eligible customer must answer every question in the Survey and submit it within the Promotion Period, including the name, account number and contact details asked for at the end. Partially completed surveys are not entered into the draw.

6. Only one entry per Lightwire account is accepted, no matter how many times the Survey is completed.

7. Survey answers have no bearing on the chance of winning. The winner is drawn at random from all valid entries.

8. The prize is twelve (12) months of free internet on the winner's Lightwire residential internet plan as at the draw date (the Prize). Lightwire will apply the Prize as a credit equal to the monthly plan charge on each of the winner's next 12 monthly bills.

9. The Prize covers the monthly internet plan charge only. It does not cover add-ons, landline or mobile services, hardware, installation, one-off charges, or any other charges on the account.

10. If the winner changes plan during the 12 months, the monthly credit will be the lower of the original plan charge and the new plan charge.

11. If the winner's account is closed or the service ends during the 12 months, any remaining Prize credit is forfeited. The Prize cannot be transferred, exchanged, or redeemed for cash.

12. The Prize draw will be held on Friday 27 November 2026. Lightwire will contact the winner that day by phone and/or email, using the contact details on their account or Survey entry. If the winner cannot be reached within 7 days, or is found to be ineligible, Lightwire may draw a new winner.

13. The winner's service remains subject to Lightwire's standard terms and conditions for residential services, available at www.lightwire.co.nz/terms-and-conditions.

14. Participation in any promotional photography, video, or media activity is optional. Where the winner agrees to publicity, they consent to Lightwire using their image, name, and/or likeness in promotional material for up to 2 years from the end of the Promotion Period. Lightwire will not withhold the Prize if the winner declines publicity.

15. Incomplete, incorrect, or illegible entries are invalid. Lightwire accepts no responsibility for lost or late entries, or for technical issues affecting the Survey or entry.

16. Lightwire will collect and store personal information provided by entrants in line with the Privacy Act 2020. This information will only be used for:
• administering the Promotion;
• understanding customer feedback and improving Lightwire's services; and
• direct marketing, where the entrant has consented.
Entrants can access and correct their personal information by contacting Lightwire.

17. Lightwire's decision on any part of the Promotion is final, and no correspondence will be entered into.

18. Lightwire may cancel, amend, suspend, or end the Promotion if circumstances beyond its control require it, or if fraud or technical failure occurs. In those cases, Lightwire is not liable for any resulting costs or damages.

19. To the maximum extent permitted by law, Lightwire, its employees, agents, and affiliates are not liable for any loss, damage, or injury (including indirect or consequential loss) arising from taking part in the Promotion or using the Prize.

20. For any questions about this Promotion, contact Lightwire on 0800 12 13 14.