Moving? Let’s move your connection too
Shifting to a new property doesn’t have to mean losing your connection. We’ll help you get set up quickly so you can get back online without the hassle.
Get one month free added to your plan
When you refer someone to our service, both you and your friend will enjoy a free month added to your plan as a thank-you from us.
Transparent pricing
Earn one month free for each person
Earn rewards by sharing
Earn one month free for each person
Get your referral link
How to relocate your Lightwire service
1. Log in
Head to your Customer Portal and sign in.
2. Register your move
Scroll to the bottom of your homepage and click ‘Register Move.’
3. Enter your details
Pop in your new address. If it’s within our coverage area, confirm your contact details and submit the form.
We’ll take it from there — simple as that.
Coverage information
Unfortunately, Lightwire isn't available everywhere. However, if you're moving urban, we can connect you to fibre so please let us know if this is the case. If you're sticking rural, see the following info on what to expect depending on where you relocate:
If you’re moving within these areas but see an “out of coverage” message in your portal, don’t worry.Call 0800 12 13 14 — we’ll explore your options and see how we can help.
If you’re moving beyond our network, get in touch to close your account. We’ll make sure everything’s wrapped up smoothly.
Prefer to talk to someone?
We’re just a call away.
Give us a ring on 0800 12 13 14, and we’ll update your details for you. Let us know early if a new installation is needed and that way, we can make sure your internet’s ready to go when you are.
Share the connection. Earn the rewards
Referrals are easy, quick, and rewarding for everyone.
