Good: You can generally expect a reliable connection for calling, texting, and using data.

Moderate: Your experience is expected to sit between Good and Limited. Actual performance may vary within that range.

Limited: Calls, texts, and basic data can still work, but you’re more likely to have trouble staying connected and may notice slower speeds.

Important: Other factors can affect your ability to connect to the network.

The coverage levels shown are a guide to outdoor coverage. Your actual experience can vary depending on:

• your exact location
• the phone or device you’re using
• whether you’re moving
• network conditions, like how many people are using the same tower at once
• your surroundings, including buildings, trees, and even the weather

This mobile coverage map shows the areas where you’re expected to be able to connect to a mobile network when you are outdoors.

It is based on technical data that predicts where a connection should be possible and, where shown, how strong that connection is likely to be.

The map is a general guide to where the One NZ network and outdoor coverage are available. It does not guarantee that you will be able to connect, or that your experience will match the predicted level of coverage.

The coverage map does not apply indoors.

If you’re inside, your experience can also be affected by the building itself and where you are within it. For example, you may have more difficulty connecting, or experience poorer performance, if you are:

• inside a building with thick walls
• in a room with few windows
• in a basement

The mobile coverage map does not apply to phones or devices that are not set up properly or are not compatible with New Zealand mobile networks.

For the best experience, your phone or device needs to be fully compatible with our network.

This is especially important if your phone or device was:

• bought second-hand or refurbished
• purchased overseas
• bought through an international website
• not purchased from a New Zealand network provider

To connect to our 4G and 5G networks, you need:

• a phone or device that supports our 4G or 5G network
• to be in an area with 4G or 5G coverage
• an eligible mobile plan

For the best coverage in rural areas, and inside large buildings in urban areas, your phone needs to support 4G Band 28 / LTE 700.

Most phones do, but some devices bought overseas or through parallel importers may not.

To check your phone, free text 3G to 550. This will help confirm whether your phone is ready for the 3G shutdown, including support for 4G Band 28 / LTE 700.