Illume - your partner portal
Real time insights. Smarter decisions. Better outcomes.
What is illume?
Illume is Lightwire’s customer and partner portal. Your single place to view, manage, and optimise services across New Zealand and Australia.
Built for IT providers, MSPs, and business customers, illume delivers real-time, data-driven insights that improve service delivery, streamline support, and create better experiences for end users.
It’s everything you need to manage your network with confidence.
Driven by MSPs
illume is developed alongside our partners to solve real issues and deliver real value.
Built for insight
The right data, presented clearly, when and where you need it.
Easy Management
Designed to make connectivity easier to manage, not harder to understand.
More control
Order voice and data services directly quickly and easily.
Who is illume for?
Illume is built for the people who keep networks running - IT teams, MSPs, and businesses.
It gives you real-time visibility, control, and confidence without the complexity. From performance monitoring to billing transparency, illume makes managing connectivity simple.
Partners use illume to deliver more value for their customers with better insights, faster response times, and easy self-service ordering.
You stay in control of your customer relationships while Lightwire provides the backbone.
Pair illume with real people and expertise - our engineers, account managers, provisioning and support teams for a level of partnership that’s never faceless..
Why partners love illume
Self-service ordering
Order voice and data services directly and easily.
Network insights
Real-time visibility into circuit and transit utilisation.
Service status
Proactive notifications for network events and outages.
Performance reporting
Track uptime, latency, jitter, and capacity across sites.
Pulse Detect
Security insights built in to identify unusual behaviour, detect threats early, and protect before issues escalate.
Custom alerts
Manage SMS and email notifications for events by service.
Support made simple
View, create, and manage tickets in one place.
Financial visibility
Download invoices, commissions, call logs, and usage reports instantly.
Financial control
Set margin and markup in our wholesale voice rebilling tool.
User management
Add or update contacts and control access with role-based permissions.
Request a demo of illume
Ready to see illume in action? Book a demo with our team →
Pulse dashboard
Everything that matters at a glance.
Pulse is illume’s configurable NOC dashboard, built to give you a live view of your network. Think of it as a weather map for your services, showing what’s online, where failovers have activated, and how performance is trending in real time.
Pulse helps IT teams and MSPs see network health instantly, respond faster and make smarter decisions.
- real-time service performance, including latency, jitter, and utilisation
- group views across multiple customers or sites
- automated alerts sent directly to your team
- a dashboard you can share with staff or management
Order voice & data services directly
illume gives you the power to order and activate services yourself - fast, simple, and on your schedule.
Self-service saves time and gives you control, but we never force you to use it. If you prefer, our team is always ready to support your ordering process or guide complex solutions. We add value by making both options easy.
- Order managed and hosted 3CX voice services
- Provision SIP trunks for Teams Calling
- Add numbers to existing trunks
- Order Chorus UFB data services within New Zealand
Self-service saves time and gives you control, but we never force you to use it. If you prefer, our team is always ready to support your ordering process or guide complex solutions. We add value by making both options easy.
Lightwire is expanding illume’s ordering capability to include more products and services, giving you even greater flexibility and autonomy as the platform grows.
Partner solutions
Connectivity
Fast, reliable wholesale internet services built for performance, reliability, and scale.
Voice
Unified communications and VoIP solutions that scale with your easily.
Hardware
Routers. Firewalls. Phones.
Built for performance. Supported 24/7.
Security
Lightwire delivers integrated security solutions and monitoring built into your service.
Talk to our business team
Our business team will get back to you as soon as possible.