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UFONE Acquisition
To support your transition to Lightwire, you can access key contacts, your partner portal, and network status updates all in one place.
Important information for UFONE customers
In February 2025, UFONE was acquired by Lightwire.
This brings together UFONE’s trusted service and customer relationships with Lightwire’s scale, innovation, and nationwide network capability. The result is a stronger platform to support your business, with greater resources and a wider range of connectivity and voice services.
As part of this transition, we are now completing the formal transfer of customer agreements and billing relationships from UFONE to Lightwire. This is an administrative step designed to ensure a smooth and seamless continuation of your services as we complete the integration of UFONE into Lightwire.
There will be no interruption to your services and no changes to the services you currently receive. Your agreement and billing relationship will simply transfer from UFONE to Lightwire.
Once complete, you will also have access to the full range of Lightwire services, along with support from our larger national team.
Novation process
As part of this transition, we'll work with you to complete the formal move of transferring your service agreements and billing relationships from UFONE to Lightwire.
This involves:
- Issuing a short novation agreement for signature via Docusign
- Confirming billing details
- Completing onboarding to Lightwire systems
Terms & Conditions
Existing UFONE billed service terms can be found here.
111 Contact Code
We comply with the Commerce Commission’s 111 Contact Code, ensuring vulnerable customers have reasonable access to contact Emergency Services in the event of a power outage at their property.
Helpful links
Physical address
Level 2, 93 Dominion Road
Mt Eden
Auckland 1024
Postal address:
PO Box 8868
Symonds Street
Auckland 1010
Contacts
Email: support@ufone.co.nz
Within NZ: 0800 508 888
International: +64 9 869 9040
Talk to our business team
Our business team will get back to you as soon as possible.